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Global Money Account

Send and spend abroad with no CCU fees. Eligibility criteria apply.

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Independent service quality survey results

Personal current accounts

Published August 2024 As part of a regulatory requirement, independent surveys were conducted to ask customers of the largest personal current account providers in Great Britain and Northern Ireland if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
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Authorised push payment (APP) scams rankings in 2023

Authorised push payment (APP) scams happen when someone is tricked into transferring money to a fraudster’s bank account.
These charts use data given to the Payment Systems Regulator by major banking groups in 2023.

Share of APP fraud refunded
This is the proportion of total APP fraud losses that were reimbursed, ranked out of 14 firms.
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APP fraud sent per $ million transactions
This is the amount of money sent from the victim’s account to the scammer, ranked out of 14 firms.
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APP fraud received per $ million transactions: smaller banks and payment firms
This is the amount of money received into the scammer’s account from the victim, ranked out of all banks and payment firms. For example, for every $1 million received into consumer accounts at Skrill, $18,550 of it was APP scams.
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APP fraud received per $million transactions: major banks and building societies
This is the amount of money received into the scammer’s account from the victim, ranked out of all banks and payment firms. For example, for every $1 million received into consumer accounts at CCU and first direct, $128 of it was APP scams.
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